Skip to main content

Reporting to CROSS-AUS


Your report will make a difference. It will help to create positive change and improve safety.

Our secure and confidential safety reporting system allows professionals to share their experiences to help others.

I’m ready to report

Submitting a report should take no longer than 15 minutes

What can be reported?

CROSS-AUS welcomes reports about structural safety issues related to buildings and other structures in the built environment.

Flowchart showing that reports about structural safety issues throughout the lifecycle of a structure can be reported to CROSS, including reports related to design, construction, operation or occupation and end of life.

Reports should aim to include information that will help others to learn from the safety issue identified.

Reports typically relate to concerns, near misses or incidents.

If you would like to know more, we have further guidance on what can be reported below.

 

Who can report?

Our confidential reporting system can be used by professionals who work with buildings and other structures. This includes anyone with an interest in, or responsibility for, structural safety.

If you would like to know more about who can report, please get in touch.

 

How reporting to CROSS-AUS works

A virtuous circle showing the stages that a report goes through when it is submitted to CROSS.
  1. Submit a report

    You submit a report about a safety issue using our secure website. After you submit a report, you will receive a confirmation email. Designated People at CROSS-AUS will communicate with you as they process your report.

  2. Report is anonymised

    The Designated People will anonymise your report. This includes removing your personal information and any other identifiable details in the report. They will also edit the report for clarity.

  3. Expert Panel comments

    The anonymised report may be sent to the CROSS-AUS Expert Panel to add their comments. They use their experience to help professionals understand what can be learned from the report.

  4. Legal review

    A legal review of the anonymised report takes place to make sure there are no concerns with publishing the report.

  5. Review your report

    The final anonymised report is sent back to you for any comments.

  6. Report is published

    The anonymised report is published on the CROSS website for others to learn from. Your personal information will not be published with the report. After the report is published, all of the associated information, including your personal information, is deleted from our systems.

If you have any questions about the process, please get in touch.

 

Further information

What can be reported to CROSS-AUS?

CROSS-AUS welcomes reports about structural safety issues related to buildings and other structures in the built environment.

Reports should aim to include information that will help others to learn from the safety issue identified.

Reports typically relate to concerns, near misses or incidents.

Reports do not have to be about current activities providing that the issue identified is still relevant. Your report might relate to a specific experience or it could be based on a series of experiences indicating a trend.

No concern is too large or small to report. Small scale safety issues are important because they can be the precursors to major safety incidents.

For examples of the types of safety issues which are reported to CROSS-AUS, you can browse through all published safety reports in the safety information section of our website.

If you would like to know more, please get in touch with us in confidence.

 

What should not be reported to CROSS-AUS?

The following types of reports should not be submitted to CROSS-AUS:

  • Reports that are not about structural safety issues related to buildings and other structures in the built environment

  • Reports that include any element of criminal activity

  • Reports where legal actions may be pending relating to the circumstances behind the report when the issues in a report mainly or solely concern personality conflicts

  • Reports where issues identified mainly or solely concern industrial relations matters and/or problems with terms and conditions of employment

  • Reports where issues mainly or solely concern occupational health or safety issues

If we receive reports that are not within our area of expertise, we will attempt to identify who the reports can be submitted to instead. You can find more information on our other safety reporting systems page.

If you would like to know more, please get in touch with us in confidence.

 

Can I report a live or urgent safety issue to CROSS-AUS?

CROSS-AUS is not able to give advice and does not have any power to intervene in relation to specific projects or matters of concern.

If advice is needed in these circumstances, or you consider there to be a potential risk to health and safety and/or the environment, your first step should be to raise this with the organisations concerned if this is possible. If applicable, you should also speak to your line manager.

If this does not resolve the issue, or if the response you receive is inadequate, then you should inform the appropriate regulator. CROSS-AUS may be able to help you identify the appropriate regulator. In such cases, you should consider whether it is necessary to report the matter on a non-confidential basis.

You may be able submit your report to other safety reporting systems.

If you would like to discuss this further with us, please get in touch in confidence.

 

Can I report an individual or organisation to CROSS-AUS?

CROSS-AUS is not able to give advice and does not have any power to intervene in relation to specific projects or matters of concern.

If advice is needed in these circumstances, or you consider there to be a potential risk to health and safety and/or the environment, your first step should be to raise this with the organisations concerned if this is possible. If applicable, you should also speak to your line manager.

If this does not resolve the issue, or if the response you receive is inadequate, then you should inform the appropriate regulator. CROSS-AUS may be able to help you identify the appropriate regulator. In such cases, you should consider whether it is necessary to report the matter on a non-confidential basis.

You may be able submit your report to other safety reporting systems.

If you would like to discuss this further with us, please get in touch in confidence.

 

Why are CROSS reports anonymised?

Designated People at CROSS-AUS anonymise all reports. This ensures that no individual, organisation, product, asset, or any other identifiable feature is included in a report. This does not cover information already in the public domain.

Anonymising reports is an important part of the no blame culture of CROSS. It allows learning to be shared without creating concerns in areas like liability, public reputation, co-worker relations, client loyalty or insurance.

If you have any questions about anonymising reports, please get in touch with us in confidence.

 

Why do CROSS collect personal information from reporters?

We collect the reporter’s personal information so that we can communicate with them as we process their report. This can include verifying the contents of their report.

The reporter’s personal information is not published with their report. It is deleted from our systems when their report is published.

Only Designated People at CROSS-AUS have access to the reporter’s personal information. They anonymise each report before it is shared with others in CROSS. You can read more about the Designated People on our CROSS-AUS team page.

Our Privacy Policy gives more details on how we manage your personal information. If you have any questions, please get in touch with us in confidence.

 

Can I submit a report to CROSS-AUS offline?

While most people use our secure online system, you can post a report to us by downloading and completing our CROSS-AUS offline reporting form.

What you send us will only be opened by one of the Designated People at CROSS-AUS. They will treat everything you send in confidence.

 

How long will it take for my report to be published?

Once a report is submitted, it typically takes between 4 to 12 weeks before it is published on our website.

It may take longer if we have a lot of reports to process or if our Expert Panel need more time to review and comment on your report.

We will keep you updated on the progress of your report.