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CROSS Safety Report

Collapse of glass balustrade from staircase in public building

Report ID: 782 Published: 1 October 2018 Region: CROSS-UK

This report is over 2 years old

Please be aware that it might contain information that is no longer up to date. We keep all reports available for historic reference and as learning aids.


A reporter investigated an incident where a glass balustrade panel fell vertically from a feature staircase in a public building.

Key Learning Outcomes

For construction professionals:

  • Quality assurance on site can help to ensure that glass balustrades are installed correctly and are not overlooked as a secondary element    

  • Consider introducing a quality control procedure for the inspection of safety critical connections for glass balustrades to ensure they are installed as per the specification  

For civil and structural design engineers:

  • Think about how safety critical fixings are designed and detailed to allow them to be easily inspected and maintained during operation

Full Report

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The Full Report below has been submitted to CROSS and describes the reporter’s experience. The text has been edited for clarity and to ensure anonymity and confidentiality by removing any identifiable details. If you would like to know more about our secure reporting process or submit a report yourself, please visit the reporting to CROSS-UK page.


Further to report 734 which discussed defective glass smoke screens, a reporter was reminded of the time when they investigated an incident where a glass balustrade panel fell vertically from a feature staircase in a public building. Fortunately, there were no injuries.

The installers had used a proprietary stainless steel and rubber bracket to connect the four corners of the glazed panel to the steel frame but must have omitted the locking pins which pass through the panel and instead were relying on clamping friction. The panel fell at night, presumably due to lower temperatures marginally reducing the volume of the rubber gasket.

The pin was not visible due to the construction of the bracket. Confusingly, similar looking brackets exist with a higher clamping force and no locking pin. Very much a secondary element which was on nobody's check or inspection list.

Expert Panel Comments

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Expert Panels comment on the reports we receive. They use their experience to help you understand what can be learned from the reports. If you would like to know more, please visit the CROSS-UK Expert Panels page.

This is an interesting report. On many other occasions CROSS has emphasised the general safety demand of periodic inspection adding that critical components ought to be inspectable. Structural failure has occurred where access was simply impossible (say to detect corrosion).

This report is an example illustrating what can happen when there is no quality assurance (QA) or quality control (QC) on installation and where in service (or post-installation) inspection is more or less impossible.

There have been numerous reports on failings of glass panels. You can search for safety information on glass panels on the CROSS website.

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